![]() With less than a week left before race day and no response to anyone I decided to email the venue the race was supposed to be held at. I started commenting on their fb page as well as the event page asking questions and no response. Two weeks out we didn't hear anything so we started messaging and emailing to find out and no response. The event reciept stated that approximately 2 weeks before the race we would get info on packet pick up time and location. The race is/was scheduled for August 6th at 8am with a wave time of 9am. I formed a team and 7 other girls signed up and paid to race. I purchased a race package and ticket on June 8th 2022 for charleston sc. Emailed again on July 23 and August 7th and no response. We decided to choose option 3 and on JI emailed them saying we didn't attend the event and asked for the refunding process to start. If you choose the refund option you will need to email us after June 18th and once we verify that your tickets were NOT used we will process your refund. They emailed back on April 26th, 2022 saying that we had 3 options:Ģ- Transfer tickets to another person or another race and/or hold onto the tickets until next year.ģ- After June 18th if your tickets were not used we will issue refunds due to the date change. On ApI emailed the support email saying we couldn't attend the rescheduled date and asked for a refund. Then on April 8th we were emailed that 5k that the new date is June 18, 2022, the ticket has automatically been transferred to this date, and that if we had any questions to email My sister already had a vacation planned for that June 18th weekend that couldn't be cancelled because she was going out of state and all that had already been payed for. On March 8th we were informed by email that the event had been rescheduled, they still hadn't confirmed a date but said it would probably be in September or October. ![]() I bought two tickets one for myself and one for my sister and her three kids (the kids tickets were free), order#*****, on February 8th, 2022 and paid a total of $48.80. I bought tickets for the Color Me Rad 5k happening in Greensboro NC on April 9th, 2022. I hope this helps others decide not to do other events and not give this company money in the future. It is my money due back to me since there was no event provided.Ģ. At the almost 60 day make of waiting for my refund, I sent another email and no surprise, there was no reply.ġ. Which reading comments on the BBB I see is common for this company to run off with money after canceling events. It’s now past 60 days and I haven’t received my money back. I was told refund will be received within 30-60 days. 2nd stating the run in Buffalo had been cancelled and they are processing refunds. Well, a few weeks later the answer to why the website was weird was revealed. I see they reply to a select few comments, usually related to giving them money but not for assistance or questions. ![]() ![]() ![]() I turned ti facebook message and comments on run posts. When trying to purchase tickets for someone else, the website Em wasn’t working properly so I sent another email looking for assistance. I had questions for the company and sent a few emails. I registered for the Buffalo, NY run for Sept., 2022. ![]()
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